Return & Refund Policy

Last Updated: September 24, 2026

Thank you for shopping with CartoMax TCG. Due to the collectible and market-sensitive nature of trading card products, all sales are final unless otherwise required by applicable law.

Final Sale

CartoMax TCG does not accept returns, exchanges, or cancellations for change of mind once an order has been processed.

This applies to products including, but not limited to:

• Trading cards
• Booster packs and booster boxes
• Elite Trainer Boxes
• Collection boxes
• Tins
• Blister packs
• Japanese and imported Pokémon TCG products
• Sealed collectible products
• Limited-edition or special-release products

Customers are responsible for reviewing the product description, language, quantity, edition, photographs, price, and other available product information before completing their purchase.

Trading Card & Collectible Condition

Minor cosmetic imperfections may occur during manufacturing, packaging, shipping, or distribution. These can include small dents, scratches, loose wrapping, imperfect seals, corner wear, print variations, or other minor packaging imperfections.

Unless a product is specifically sold as being in a particular graded or collector-grade condition, CartoMax TCG does not guarantee that sealed product packaging will be free from minor cosmetic imperfections.

Opened Products

Opened, unsealed, or otherwise tampered-with trading card products cannot be returned or exchanged.

CartoMax TCG cannot guarantee the contents, pull rates, card values, grades, or specific cards contained within randomized sealed Pokémon TCG or other trading card products.

Damaged, Incorrect or Missing Items

If you receive an incorrect item, a materially damaged product, or an order with an item missing, please contact CartoMax TCG as soon as reasonably possible after delivery.

Please include your:

• Order number
• Full name
• Description of the issue
• Clear photographs of the product
• Photographs of the shipping packaging when relevant

We will review the circumstances and provide an appropriate remedy where required by applicable law or where we determine that an order-fulfillment error occurred.

Do not return a product without first contacting CartoMax TCG and receiving return instructions.

Shipping Damage

Customers should inspect their package upon delivery. If there is significant visible shipping damage, please photograph the exterior packaging and the affected product before discarding any packaging materials.

Order Cancellations

Orders cannot normally be cancelled after they have entered processing or fulfillment. If you contact us before processing begins, we may attempt to accommodate the cancellation, but cancellation is not guaranteed.

Exceptions Required by Law

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded or waived under applicable consumer-protection laws.

Where applicable law provides a customer with rights that conflict with this policy, applicable law will prevail.

Contact Us

Questions regarding an order or this Return & Refund Policy can be submitted through the Contact Us page on the CartoMax TCG website.

CartoMax TCG
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