Shipping & Delivery
Shipping works differently depending on what you’re ordering. Vending machines and TCG product are handled separately — here’s how each works.
CartoMax TCG Shipping Policy
Last Updated: October 6, 2026
Thank you for shopping with CartoMax TCG. We take care in preparing and packaging every order so your trading card products arrive safely and securely.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding statutory holidays. During new product releases, promotions, holidays, or periods of unusually high order volume, additional processing time may be required.
Processing time is separate from the carrier's delivery time.
Shipping Rates
Shipping costs are calculated at checkout based on factors such as your delivery address, package size and weight, and the shipping service selected.
Any estimated delivery dates displayed at checkout are estimates and are not guaranteed unless expressly stated otherwise.
Shipping Within Canada
CartoMax TCG ships to eligible addresses throughout Canada.
Available shipping services and estimated delivery times will be displayed at checkout when available.
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier disruptions, remote destinations, or other circumstances outside our control.
United States & International Shipping
When international shipping is available, customers are responsible for any applicable customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country.
These charges are not included in the product price or shipping charge unless specifically stated at checkout.
International shipments may also experience customs-related delays.
Tracking
When tracking is available for your selected shipping service, tracking information will be provided after your order has shipped.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Pre-Orders
Products identified as pre-orders will ship once inventory has been received and is ready for fulfillment.
Release and arrival dates provided for pre-order products are estimates and may change because of manufacturer, distributor, transportation, or other delays outside CartoMax TCG's control.
If an order contains both in-stock and pre-order products, the entire order may be held until all products are available unless otherwise stated or separate shipping arrangements are made.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or an unclaimed package may be the customer's responsibility.
Lost or Delayed Packages
If your tracking information shows that your package is significantly delayed or appears to be lost, please contact us so we can help review the shipment.
Carrier investigations and claims may take time to complete. CartoMax TCG cannot guarantee carrier delivery times or immediately replace/refund an order while a carrier investigation is still underway.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
Please keep the shipping box, packaging materials, and damaged products and provide clear photographs of the package and products. This information may be required to investigate the issue with the shipping carrier.
Normal minor imperfections to the outer packaging of sealed trading card products caused during manufacturing or distribution may not necessarily constitute product damage.
Delivered but Not Received
If tracking indicates that an order was delivered but you cannot locate it, please check around the delivery location and with household members, neighbours, building management, or the carrier where appropriate.
If the package still cannot be located, contact us and we will assist with determining the appropriate next steps.
High-Value Orders
For security purposes, certain high-value orders may require tracking, additional verification, insurance, or a signature upon delivery.
CartoMax TCG reserves the right to apply additional shipping-security measures when reasonably necessary to protect both the customer and the business.
Sealed Trading Card Products
We carefully package sealed Pokémon TCG and other collectible products for shipment. However, minor factory imperfections to shrink wrap, cardboard packaging, or other exterior packaging can sometimes occur before products reach us.
Unless otherwise stated, purchasing a sealed trading card product does not guarantee any particular card, pull, grade, condition, or value of the cards contained inside.
Contact Us
If you have questions about your shipment or an existing order, please contact CartoMax TCG through the contact information provided on our website.
When contacting us about an order, please include your order number so we can assist you more efficiently.
CartoMax TCG
Trading Cards. Collectibles. Delivered.
Vending Machine Shipping
ZDC10 Full-Size Smart Vending Machine
- Shipping intended to be included, subject to destination confirmation
- Estimated delivery: approximately 40 days from order confirmation, subject to destination confirmation
ZDC32 Compact Smart Vending Machine
- Shipping intended to be included, subject to destination confirmation
- Estimated delivery: approximately 40 days from order confirmation, subject to destination confirmation
International Orders
- International shipping availability and costs confirmed at the quote stage
- Electrical configuration confirmed per destination before your order is processed
- Please include your country and local electrical requirements when submitting a quote request